A Practical Guide to Service Management

"A Practical Guide to Service Management" is your comprehensive resource for understanding and implementing effective service management strategies. This book breaks down complex frameworks and methodologies into actionable insights you can apply within your organization to enhance service delivery and customer satisfaction.

What this Book will help me do

• Gain foundational knowledge of enterprise and IT service management.
• Master the implementation of service management frameworks and methods.
• Learn to design services tailored to customer needs using modern techniques like design thinking.
• Understand the critical processes required for efficient and sustainable service management operations.
• Enhance your ability to deliver high-quality, timely services and become a stronger business partner.

Author(s)

Co-authored by esteemed professionals Keith D. Sutherland and Lawrence J. "Butch" Sheets, this book builds upon their extensive experience in the field of service management. Known for their clear communication and ability to connect with a technical audience, they integrate practical insights with theoretical knowledge, making complex concepts accessible and actionable.

Who is it for?

This book is perfect for IT leaders, business managers, and service management practitioners who aim to improve their service management skills. It is suited for readers with any level of experience, providing foundational knowledge for newcomers and advanced insights for seasoned professionals. Whether you aim to implement service management practices or refine existing ones, this book will guide you through the process.