October 2023
Intermediate to advanced
350 pages
10h 4m
English
Content preview from A Practical Guide to Service Management
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13
Configuration Management
In this chapter, you will be introduced to the configuration management capability, part of formal service management. This includes the governance (the purpose, objectives, and policies), the execution (the roles and responsibilities, activities, and metrics), and the enablement (the accelerating, integrating, and supporting technology) of the capability.
In this chapter, we will cover the following main topics:
- Purpose and objectives
- Policies
- Process terms and definitions
- Process inputs and outputs
- Process activities
- Roles and responsibilities
- Key process indicators
- Process integrations
- Technology requirements
Purpose and objectives
Configuration management is the process responsible for maintaining the single ...