13

Configuration Management

In this chapter, you will be introduced to the configuration management capability, part of formal service management. This includes the governance (the purpose, objectives, and policies), the execution (the roles and responsibilities, activities, and metrics), and the enablement (the accelerating, integrating, and supporting technology) of the capability.

In this chapter, we will cover the following main topics:

  • Purpose and objectives
  • Policies
  • Process terms and definitions
  • Process inputs and outputs
  • Process activities
  • Roles and responsibilities
  • Key process indicators
  • Process integrations
  • Technology requirements

Purpose and objectives

Configuration management is the process responsible for maintaining the single ...

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