Table of Contents
1. Try as Hard to Keep the Customer’s Business as You Did to Get it in the First Place
3. Follow up with the Customer
5. Send the Customer Thank-you Letters
6. Don’t Take Credit That’s Not Yours
7. Help Make the Customer Feel Good About the Purchase
12. Keep Internal Problems from the Customer
13. Value Your Relationship with the Customer
Get 101 Ways to Build Better Relationships with Your Customers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.