Of all the skills of leadership, listening is the most valuable—and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening.
Peter Nulty, National Business Hall of Fame, Fortune Magazine
Good leaders are good decision-makers. They know how to make decisions. They also know that all decisions may not deliver the desired results. Yet they gather extensive information by listening to all quarters so as to make the best decision to achieve organizational objectives. Hence, we will discuss listening, which is closely related to soft skills, in this chapter.
There are four pillars of business ...