A Complete Guide to Agentforce: Plan, Design, Build and Run AI Agents with Salesforce
by Timo Kovala
Introduction
We live in an exciting time where AI agents are becoming part of everyday life. The pace of transformation has been phenomenal: in just three years, we’ve gone from early, awkwardly unreliable GenAI chatbots to enterprise-grade autonomous agents capable of handling mission-critical processes. Back in late 2022, when ChatGPT first captured the public’s attention, headlines were filled with artificially generated images of disfigured humans with misshapen hands (where did that sixth finger come from?). We also saw cautionary tales across the web about AI models spouting falsehoods and spreading biased or toxic content. While unfortunate, these early lessons fueled much of the progress we’ve witnessed since. Today, agentic AI can reason ...
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