5EXPERIENCE
The Merriam-Webster Dictionary defines a lesson as “something learned by study or experience” (2012).
In previous chapters, we elaborated on the “learning by study” part of this definition. We defined two main types of learning: learning by study based on debriefing (Chapters 3 and 4) and learning by study based on performing quality-based processes (Chapter 5). In this chapter, we will explore the second half of the Merriam-Webster Dictionary’s definition for lessons: “something learned by experience.”
Learning from experience sounds rather natural. At some point we have all learned lessons from our experience. It can be the route we prefer to drive home during rush hour; it can be the way a veteran technician knows a machine is ...
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