Chapter 12 Applying CI to Public Administration
In seeking to lean government functions to achieve social policy goals, it is useful to begin with the same methodology used in private-sector organizations. Lean practitioners assess organizational function by focusing on the production of value. It starts with identifying the value streams of effort that are required to produce each of the products and services. Of the three streams of work by governments, Jim Womack noted that policy making is more difficult to lean than the design and delivery or operational functions.1
As discussed in Chapter 3, launching a lean initiative can get a real boost by going after the low-hanging fruit of process waste typically ...
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