1. Project Management SkillsProject Management as a Career PathProject Management SkillsSummary2. Communication SkillsThe Project Manager as a CommunicatorThe Project Manager’s Problem: Potential Channels of CommunicationA Communication Model: Sending and Receiving MessagesWhy Messages Go AstrayThe Five Processes of Verbal CommunicationDeveloping Speaking SkillsTaking StockDeveloping Presentation SkillsDeveloping Writing SkillsBenefits of WritingSteps to Powerful WritingStep 1: What is the purpose of the document, and who gets the information?Step 2: How much detail is required in the document?Step 3: Who gets what information?Step 4: What is the frequency of the document, and how can it be most effective?Step 5. Is there a template for the document?Step 6: How important is the first draft?Step 7: How do I edit the document?Becoming an Active ListenerBarriers to ListeningGaining Perspectives on ListeningKeys to Facilitative ListeningKeys to Critical ListeningSummary3. Negotiation SkillsSources of Conflict in a ProjectThe CustomerFunctional and Senior ManagementProject Team MembersOther StakeholdersThe Skills and Personal Qualities of a Good NegotiatorHonestyFlexibilityCredibilityCommunication SkillsListening SkillsGood JudgmentNegotiating GuidelinesStep 1: PrepareStep 2: Be Sensitive to Different PerceptionsStep 3: Use Creativity and ImaginationStep 4: Help Others to Agree with Your PositionStep 5: Value Any Deadlines You Agree ToStep 6: Take Notes and Follow Up with a Record Outlining AgreementsStep 7: Prepare for No Agreement but Leave the Negotiation with an Intact RelationshipSummary4. Leadership SkillsTypes of LeadershipEffects of Authoritarian LeadershipWhen Authoritarian Leadership Is BetterWhen Authoritarian Leadership Is WorseEffects of Democratic or Egalitarian LeadershipWhen Democratic Leadership Is BetterWhen Democratic Leadership Is WorseLeadership Qualities That Followers Expect of a Project ManagerHonestCompetentForward-LookingInspiringFive Management Practices and Ten Behavioral Commitments of Outstanding LeadersChallenging the ProcessSearch for OpportunitiesExperiment and Take RisksInspiring a Shared VisionEnvision the FutureEnlist OthersEnabling Others to ActFoster CollaborationStrengthen OthersModeling the WaySet the ExamplePlan Small WinsEncouraging the HeartRecognize Individual ContributionsCelebrate AccomplishmentsSummary