Autumn had been a train wreck of a season, no question about it.
Ben has suffered a high-level defection, losing a very capable professional that would be tough to replace. The team is drowning in support costs for a creaky set of undocumented legacy systems. And that vital connection with his business customers and his IT/Operations partners is fraying at the edges. The chasm between the developers producing code and the people supporting that code seems to be growing bigger by the day, with constant sniping and nasty politics undermining ...
