It’s halfway through spring, and the delivery teams at WonderTek are just starting to realize how much of their work is falling between the cracks.
That’s not saying there haven’t been some encouraging signs of progress. By setting up and enforcing blame-free postmortems, they’ve made significant headway in encouraging a culture that is more focused on learning from mistakes instead of punishment, blame, and evasion. They’re cutting down the time they spend on dead ends and red herrings by treating their development stories and features ...
