Active Listening: Improve Your Ability to Listen and Lead, First Edition

Background

CCL has worked with thousands of leaders to develop their skills. Our approach to that process has largely been one of helping leaders gain awareness of and insight into their behaviors, preferences, strengths, and weaknesses—and offering the opportunity to adapt and learn new skills. Active listening is a tool that has been embedded in a number of CCL programs. We often highlight behaviors tied to active listening in discussions about giving and receiving feedback, dealing with conflict, building relationships, building teams, and so on. Behaviors connected to effective listening are addressed in several assessments used by CCL, including Skillscope, Benchmarks, and the Campbell Leadership Index. Active listening also undergirds ...