CHAPTER 11
Managing Health Management Information System Projects: System Implementation and Information Technology Services Management
Joseph Tan
CHAPTER OUTLINE
Scenario: Louisiana Rural Health Information Exchange
I. Introduction
II. Critical Success Factors for Systems Implementation
• User Characteristics
• Systems Design Characteristics
• Organizational Characteristics
III. Strategic Planning and Management Issues
• Staffing Issues
• Organizational Project Management
• Reengineering Considerations
• End-User Involvement
• Vendor Involvement
• Additional Considerations
IV. Systems Implementation
• Pre-Implementation Preparation
• Proposal Evaluation and Selection
• Physical Implementation
• Post-Implementation Upkeep ...
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