December 2023
Intermediate to advanced
182 pages
5h 42m
English
In this chapter, we will delve into an interactive exercise that I first encountered during my time at Microsoft. Two internal consultants there used this approach during a root-cause workshop, and its efficacy was immediately apparent to me. This compelling exercise, centring on the Washington Monument, unfolds a crucial facet of problem-solving and highlights our habitual inclinations when addressing challenges. It offers a hypothetical yet captivating scenario surrounding the monument’s disintegration.
Since that introduction at Microsoft, I’ve incorporated this method as a cornerstone opener for my workshops ...
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