Chapter 3 The Power of Observation, Resourcefulness, and Creativity

DOI: 10.4324/9781032684895-4

The Vital Importance of Observation

In this chapter, we will delve into an interactive exercise that I first encountered during my time at Microsoft. Two internal consultants there used this approach during a root-cause workshop, and its efficacy was immediately apparent to me. This compelling exercise, centring on the Washington Monument, unfolds a crucial facet of problem-solving and highlights our habitual inclinations when addressing challenges. It offers a hypothetical yet captivating scenario surrounding the monument’s disintegration.

Since that introduction at Microsoft, I’ve incorporated this method as a cornerstone opener for my workshops ...

Get Age of Agency now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.