December 2023
Intermediate to advanced
182 pages
5h 42m
English
Content preview from Age of Agency
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Chapter 9 Building Client Experiences Rooted in Care
Designing with Care
In the realm of client experiences, a paradigm shift is taking place. For years, the design and execution of client experiences were primarily driven by efficiency, cost reduction, and optimization of processes. While these factors remain important, there is a growing recognition of the crucial role that care plays in shaping client experiences. This leads us to an approach that puts human needs and emotions at the forefront of design principles: a human-centric approach.
In a human-centric approach, empathy forms the foundation upon which experiences are built. It’s about understanding and addressing clients’ needs, aspirations, and emotions. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.