AI for UX

Chapter 1. Why AI Belongs in Your Workflow

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In the 1930s, the typewriter ¹ was denounced in The New York Times. Critics feared this would yield a “cold, unfeeling uniformity” and potentially erode traditional writing practices. “The art of penmanship will die, and clerks will be out of work,” one warned. Businesses adopted it anyway, and soon a new role was born: typists, many of them women, entering offices for the first time in respectable numbers.

In the 1970s, the word processor was predicted to be the death knell of secretaries. Businesses adopted it anyway, and the secretary role evolved into that of an office worker.

In the 1980s, office staff feared personal computers (PCs) would automate them out of jobs. Businesses adopted PCs anyway, and although some clerical roles vanished, entirely new categories of technology work emerged.

By the 1990s, the internet was expected to kill newspapers and books. Businesses adopted it anyway, and out of that wave came digital marketers, programmers, and yes, user experience (UX) professionals.

The pattern is clear: ...