Anatomy of an Incident

About the Authors

Ayelet Sachto is a site reliability engineer in GKE SRE, formerly strategic cloud engineer and leading PSO-SRE efforts in EMEA @Google UK. Throughout her 17-year career, she developed and designed large-scale applications and data flows while implementing DevOps and SRE’s methodologies. She is the author of numerous technical articles, talks, and trainings, including “SRE Fundamentals in 3 Weeks” (an O’Reilly course), and has spoken at dozens of conferences and led hundreds of workshops. Ayelet is also an active member in the tech community and a mentor. In her spare time, Ayelet loves creating things, whether it’s a dish in the kitchen, a piece of code, or impactful content.

Adrienne Walcer is a technical program manager in SRE at Google. She is focused on resilience: reducing the impact of large scale incidents on Google services, infrastructure, and operations. A previous contributor to Google’s O’Reilly publications (A Practical Guide to Cloud Migration), Adrienne was also a featured speaker on scaled incident management at the final USENIX LISA conference (LISA21). Before Google, Adrienne was a data scientist at IBM Watson Health (formerly, Explorys Inc.), and worked in biostatistics at Strong Memorial Hospital and the Cleveland Clinic. She holds a masters degree in systems engineering from George Washington University and a bachelor’s degree from the University of Rochester. In her free time, Adrienne enjoys Dungeons & Dragons and volunteers with Second ...