March 2018
Intermediate to advanced
480 pages
13h 46m
English
You may have had the experience of calling a utility or credit card company with the hope of talking to an operator. Sometimes this scenario plays out as follows. When an automated message asks you what you would like to do, you answer, “Talk to an operator.” Then after being led in circles for quite a while, the system hangs up on you. However, if things worked properly, the system would “understand” your query and take the action of routing you to an operator. This chapter concerns the development of algorithms that accomplish such tasks.
We do not pursue the question of what it means to understand ...
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