Chapter 11

The impact of artificial intelligence on healthcare insurances

Rajeev Dutt,    AI Dynamics Inc., Redmond, WA, United States

Abstract

The health insurance industry is facing many challenges such as privacy, increasing competition, rising costs, and an aging population. Artificial intelligence (AI) is increasingly being used to do risk assessments, determine premiums, prevent fraud, accelerate claims, prevent illnesses, and improve customer experience. Although AI does confer significant benefits to the health insurance industry, there are significant risks and challenges that need to be overcome that can slow down the rate of adoption or, in some cases, prevent the adoption of AI-based solutions.

Keywords

Health insurance; preventative ...

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