CHAPTER 11
Fixing Problems
Rise and shine, sleepy Joe
There are places to go
There are windows to clean on the way
You’ve got nothing to lose
But a shine on your shoes
Do the best things you can every day
“Sleepy Joe,” composed by John Carter and Russell Alquist and recorded by Herman’s Hermits
To state the obvious, fixing problems is the part of the DBA’s job that takes precedence over everything else. In his best-selling book The 7 Habits of Highly Effective People, Stephen Covey explains that our activities can be divided among four quadrants depending on their urgency and importance. Figure 11-1 illustrates these quadrants.
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