Fixing Problems

Rise and shine, sleepy Joe

There are places to go

There are windows to clean on the way

You’ve got nothing to lose

But a shine on your shoes

Do the best things you can every day

“Sleepy Joe,” composed by John Carter and Russell Alquist and recorded by Herman’s Hermits

To state the obvious, fixing problems is the part of the DBA’s job that takes precedence over everything else. In his best-selling book The 7 Habits of Highly Effective People, Stephen Covey explains that our activities can be divided among four quadrants depending on their urgency and importance. Figure 11-1 illustrates these quadrants.

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