3
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The HC BRidge Framework
Pivot-Points in Impact, Effectiveness, and Efficiency
Which talent pools at a Disney theme park make the biggest difference to strategic success? Would it be the characters (such as Mickey Mouse), the ride designers, the cast members on the street, the executive leadership team, or a host of other roles that Disney employees play every day? As we saw in chapter 2, the answer may well depend on a clear distinction between what’s important versus what is pivotal. It requires thinking about strategy at a much deeper level than simply asking, “Which talent pools help make Disney theme parks ‘The Happiest Place on Earth’?” Clearly, everyone tries to contribute to that. When we ask questions like this in any ...
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