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Blockchain by Karim R. Lakhani, Marco Iansiti, Don Tapscott, Catherine Tucker, Harvard Business Review

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9

GLOBAL SUPPLY CHAINS ARE ABOUT TO GET BETTER, THANKS TO BLOCKCHAIN

by Michael J. Casey and Pindar Wong

When an E. coli outbreak at Chipotle Mexican Grill outlets left 55 customers ill, in 2015, the news stories, shutdowns, and investigations shattered the restaurant chain’s reputation. Sales plummeted, and Chipotle’s share price dropped 42%, to a three-year low.

At the heart of the Denver-based company’s crisis was the ever-present problem faced by companies that depend on multiple suppliers to deliver parts and ingredients: a lack of transparency and accountability across complex supply chains. Unable to monitor its suppliers in real time, Chipotle could neither prevent the contamination nor contain it in a targeted way after it was ...

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