August 2014
Beginner
304 pages
14h 53m
English
By the end of this chapter, the student will be able to:
• Communicate the importance of technology readiness and gap analysis initiatives.
• Define process improvement in the context of HIS.
• Develop an information technology (IT) governance framework using one of three commonly used methodologies.
• Describe IT service support and IT service delivery using the Information Technology Infrastructure Library framework.
• Understand the key financial management issues affecting HIS. • Attract and retain the skilled talent needed for successful HIS implementations.
• Manage relationships with vendors for optimal support, maintenance, and performance.
• Understand ...
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