5. Blind Spots and Traps

“The fault, dear Brutus, is not in our stars, but in ourselves.”

—William Shakespeare, Julius Caesar

Thus far, the cold hard statistics of failure and underperformance have been analyzed, and better decision-making frameworks have been discussed. You’ve learned how to failure-proof major initiatives through a failure mode and effects analysis (FMEA), how to get to the underlying cause of a failure through root cause analysis (RCA), and also how to create an early warning system (EWS). In this chapter, the focus is on common business blind spots and traps that account for a significant percentage of failure and underperformance. Peter Drucker, considered the father of modern management consulting, stated that business ...

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