5

Learning

In part 2, the focus shifts to doing your job as well as possible. Four central determinants of success are learning, communicating, producing, and leading. I start with learning.

Learning on the job is probably the single most important factor driving your performance at work. You won’t know everything you need to about your job when you’re hired, no matter how good your education is or how much experience you had in previous positions. The road to learning starts with a willingness to admit what you don’t know and an interest in learning new things.

Learning as Gap Filling

Your cognitive brain is the repository for the knowledge you need to do your job well. Three crucial types of knowledge allow you to answer the questions Who? ...

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