Building For Everyone

CHAPTER 11Measuring Product Inclusion Performance

When you begin to integrate product inclusion into your work, you need to find ways to gauge its impact, so you can measure your team's performance and its progress toward meeting its objectives. In business, you gauge performance through the use of metrics—quantifiable measurements used to track, monitor, and evaluate success and identify areas needing improvement.

One challenge that teams often encounter when getting started with product inclusion is deciding or agreeing upon which metrics matter. A number of metrics are available for measuring success and failure across the product design and development process. Some points in the process are more difficult to measure, and what you choose to measure may evolve over time, but initially, your team needs to establish an initial set of metrics to serve as a starting point.

In this chapter, I introduce a few key metrics for measuring your product inclusion performance or progress, which you can use right out of the box or as inspiration to start thinking about the mechanism your team or organization wants to use to measure and track its progress. Closely monitoring and analyzing the metrics you decide to use ensures that your team/organization stays on track, and it provides the motivation that drives everyone toward achieving the stated objectives.

Mastering Performance Measurement Fundamentals

Measuring performance is about more than just having a set of metrics in place. ...