September 2026
Intermediate
774 pages
19h 47m
English
Content preview from Building the Agentic Enterprise
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12
Operating Models and Business Transformation
This chapter moves from the platform factory to the organization that has to operate it. Once agents can be built, governed, evaluated, and run at scale, the next question is who owns the outcomes, how humans supervise agent teams, and how the operating model changes around them.
In the previous chapter, we built the factory: the Agent Platform that turns a hundred isolated agents into a governed, observable, paved-road production system. This chapter takes the next step. A factory without an operating model is idle machinery, and this particular factory needs a new kind of operator.
The organizing unit I keep returning to in every transformation engagement is simple to state and surprisingly ...
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