Chapter 7 Operations Management and Quality

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Learning Objectives

After reading this chapter, you should be able to:

  1. 7-1 Explain the meaning of operations and discuss the growth in the services and goods sectors of the U.S. economy.

  2. 7-2 Identify the three kinds of utility created by operations and the characteristics that distinguish service operations from goods production.

  3. 7-3 Explain how companies with ...

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