CHAPTER 1Writing From Scratch
You are busy no matter what your position. Since you are busy, you want to use your time as effectively as possible. The business letter takes time but can be written more quickly if you follow a few basic principles. (If you’re in a hurry, skip to Chapters 4–13 for samples of the kinds of letters you need to write.) This chapter assumes you have a little free time to brush up on business letter writing.
Keep in mind these three points when you write a letter:
1. Business letters serve one purpose.
2. Business letters are expensive.
3. Business letters serve as a record.
Business letters serve one purpose: They communicate information. Countless hours are spent, and too many letters are sent that say little or nothing. ...
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