2.1 Why BPM is important2.2 The BPM journey2.3 The six pillars of success for BPM2.3.1 Assessments and maturity models: Course corrections2.3.2 A strategic roadmap and tactical plan2.3.3 Agile methods and processes: Driving skills, predictability, and consistency within the organization2.3.4 Reference architecture: A blueprint or template to be instantiated by various business lines2.3.5 Governance: Institutionalizing consistency through centers of excellence2.3.6 Tools and software platforms: Automating the process with state-of-the-art capabilities2.4 Business process and Smarter Process Maturity Model: A roadmap2.4.1 The spectrum of the Smarter Process Maturity Model2.4.2 The dimensions of maturity2.4.3 Knowledge worker processes2.4.4 Automated business processes2.4.5 Rules and decisions2.4.6 Analytics and KPIs2.4.7 Services in an SOA2.4.8 API management2.4.9 Data, content, and information architecture2.4.10 Infrastructure and non-functional requirements2.5 Estimating IBM BPM projects2.5.1 Dimensions of complexity2.5.2 Degrees of complexity2.5.3 BPM artifact complexity: Some indicative samples2.6 IBM Smarter Process Method2.6.1 Workstreams2.6.2 The IBM Smarter Process Method: Details2.6.3 Techniques and phases of the IBM Smarter Process Method2.7 IBM component business modeling2.8 Process inventory2.9 Process Inventory, Variation Analysis, and Roadmap2.9.1 Variation-oriented analysis2.9.2 Steps in the PIVAR2.10 Blueprint or Macro Design2.10.1 Breadth and depth of requirements2.10.2 Integrations and services2.10.3 Explore the tracks2.11 Project2.12 Program2.13 Process Factory2.14 Migration2.15 Top Down - Bottom Up2.16 Conclusion