Index
A
ABB, Six Sigma approach at, 39
ABM/ABC (improvement program), 24
Activities, classification of, 7
Activity Based Management, 42
Activity classifications, IBM Credit, 8
Activity split, 123
Activity stats block, Extend, 247, 359
Activity symbols, 105
Activity times, x-ray process, 374
Activity-based costing (ABC), 291-293
Admissions block, 306
Admissions process, 279, 303-308
hospital admissions case, 303-308
Adoption process, modeling project, 320-323
Airline ticket counter, exercise, 264
Airport connections, exercise, 23
Allied Signal, Six Sigma approach at, 39
Alternative models, for optimization, 387-388
American Express, Six Sigma approach at, 39
Analysis, cycle time (process) 146-151
Analysis, software support, 299-301
Analysis phase, ...
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