presenter, delivering message as, 41-43
speak up and stand tall, 42-43
keep it short, 44
ACTION, xxii
ANNOUNCE, xxiii
BEER model, 52
Berry, Stephen, 35
BLOOD acronym, xx
B is for Brand, xx
D is for Decisions, xx
L is for Leadership, xx
O is for Opportunities, xx
O is for Outcomes, xx
Blood, Sweat, and Tears acronym, xix-xxiii
BLUE manager, 54
BRAND, xxi
Business level, success at, 60-63
Chartered Institute of Personnel and Development (CIPD), 8
benefits, 13
Communication, 29
Critical self-talk, challenging, 26
Csikszentmihalyi, Mihaly, ...
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