Index

A is for announcements, 33-46

content spiral, 37-39

presentations, 39-41

presenter, delivering message as, 41-43

speak up and stand tall, 42-43

supporting talk, 43-45

bullets, avoiding, 45-46

keep it short, 44

pictures use, 44-45

ACTION, xxii

“And?”, xxiii-xxiv

ANNOUNCE, xxiii

Appraisals, conducting, 50-51

 

BEER model, 52

Berry, Stephen, 35

BLOOD acronym, xx

B is for Brand, xx

D is for Decisions, xx

L is for Leadership, xx

O is for Opportunities, xx

O is for Outcomes, xx

Blood, Sweat, and Tears acronym, xix-xxiii

BLUE manager, 54

BRAND, xxi

Business level, success at, 60-63

 

Chartered Institute of Personnel and Development (CIPD), 8

Coaching, 12-14

benefits, 13

Communication, 29

Critical self-talk, challenging, 26

Csikszentmihalyi, Mihaly, ...

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