Change Manager

INDEX

access rights 58, 139

accessibility 27, 131–2, 134, 209

accountability 45, 46, 51

activities of change managers

change advisory boards 41, 43, 56, 58–9, 60–1, 69, 73, 81, 89

change implementation 42, 60–6, 96

change management process 40, 44–54, 96

communication 43, 66–75, 96

continual improvement 48, 67, 76, 81–3, 85, 87, 91–2, 94, 95, 96–7

cyclical nature of 95–7

post-implementation review 55, 61, 63–4, 65, 86, 87, 88–91, 95

process operation 41–2, 54–60, 96

reporting 43–4, 75–87, 96

requests for change 39, 41–2, 43, 54–6, 57, 59, 66, 67–8, 69, 73, 79, 82, 84, 89, 90, 94

review 41, 43–4, 46, 49, 54–8, 61, 65–6, 81, 87–95, 96

SFIAplus framework 18–22, 39–44

adding value 99, 131

agendas 118, 119–20, 121–2, 124

activities of change managers ...