March 2009
Beginner to intermediate
144 pages
3h 13m
English
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Phoning the ISP
So you've opted to gather all your debugging information before calling. You know which sorts of errors are appearing on your circuit, and what sort of packets your circuit will and will not pass. Now what?
You got your T1 circuit from either a telco or an ISP. Phone them. The first words out of your mouth should be, "Hi, I have a down circuit." They will ask you for your circuit ID, customer number, or other identifying information. When you reach a technical support person, explain:
The state of the line itself (both line and protocol down, just protocol down, or both line and protocol up)
That you have rebooted your router and CSU/DSU (this will almost certainly be their first suggestion)
The types of errors you are seeing: CRC, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.