Chapter 21 Troubleshooting the FWSM
This chapter introduces the logic of troubleshooting the FWSM. You need a basic knowledge of the network and security components to troubleshoot the FWSM. You will learn about the tools and commands needed for troubleshooting.
Understanding Troubleshooting Logic
Follow these steps to understand the basic troubleshooting logic:
Step 1 | Understand the problem. |
Step 2 | Learn the symptoms and gather information. |
Step 3 | Understand the impact of the problem (technical and business impact). |
Step 4 | For the initial troubleshooting, identify areas where you need to focus. For example, narrow down the area where further analysis is required. |
Step 5 | If the root cause of the problem is identified |
| — Verify whether a solution ... |
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