4The Coaching Process, Steps Five to Seven

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Learning Objectives

By the end of this chapter, you should be able to:

• Develop effective listening skills and build strong questioning techniques.

• Conduct various types of coaching conversations.

• Create a coaching plan.

• Evaluate coaching effectiveness by monitoring behavior.

In Chapter 3 we examined the first four steps in the coaching process: Step One, communicate your expectations; Step Two, assess coachees’ skill level; Step Three, define the purpose of coaching; and Step Four, communicate your expectations. In Chapter 4 we examine the final three steps: Step Five, conduct coaching conversations; ...

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