Communication Essentials For Dummies, 2nd Edition

Index

• A •

abdominal breathing, 92–94

acceptable use policy (AUP) for email, 136

accusations, letting go of, 78–79

accusing language, replacing with positive phrases, 34

active intentions, 23, 24, 25–27

active listening

benefits of practising, 45–46

lowering barriers to, 47–49

adaptability in world view, 129–130

agreement, creating, 68–72

aiming high in negotiations, 115

aims, removing barriers to achieving, 30–34

Alexander Technique website, 92

alignment, creating, 68–72

Allende, Isabel, website talk on posture, 92

anger, appealing to, 66

articulation in speaking, 95–97

assumptions

as barriers to active listening, 48

making clear, 62–63

attitudes, choosing, 73–74

attraction-based listening, 17

• B •

barriers to active listening, lowering, 47–49

barriers to communication, removing, 30–34

behaviour

impact of own, 63–65

managing difficult, 108–112

norms in other cultures, 130

respectful, 14–15

behaviours, paying attention to, 50–51

beliefs of different cultures,

appreciating, 128

big picture, in negotiations, 118

big picture thinkers

definition, 36

strengths of, 40–42

blame, casting aside, 33–34

body language, watching, 7

breathing

types of, 92–94

while speaking, 89–90

bridges in speaking, 99–100

business conversations, 13–14

• C •

caring about people, 109

challenging communications, handling, 18–20

chest breathing, 92

clarifying in negotiations, 121

clear intention, communicating with, 22–28

clear messages, sending, 8–9

closed questions, 60

collectivistic cultures, 125–127

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