Communication Patterns

Part III. Communicating Knowledge

Most people think that knowledge management in organizations and technical teams means documentation, but that is only part of what you need to communicate knowledge. Your team and organization’s collective knowledge, including knowledge about your product or project, must be managed and guided to remain up-to-date, available, and accessible to the right people.

In Part III, you will learn the overarching principles of good knowledge development and management. Properly capturing and maintaining knowledge, and leveraging people, will enable you to get the best return on your investment in knowledge and documentation.

Chapter 10 will take you through some high-level patterns and principles to enhance your knowledge management and documentation. Chapter 11 gives you patterns and techniques to leverage people to improve knowledge development and management. Chapter 12 has patterns and methods for making the architecture practices that you use for knowledge management more effective so that you aren’t just going through the motions without reaping the benefits.

Apply the patterns, principles, and practices in Part III to your team, department, and organization to optimize your collective knowledge and improve productivity and innovation.