CHAPTER 1
Safety and Professionalism
In this chapter, you will learn how to
• Present yourself with a proper appearance and professional manner
• Talk to customers in a professional, productive manner
• Discuss the tools of the trade and preparations necessary to deal with problems proactively
• Use common safety procedures
• Apply the best practice methodology to resolve problems
I am a “nerd” and I consider the term a compliment. Nerds are smart and like to work with technology—these are the good aspects of nerd-dom. On the other hand, many people think of the term nerd as an insult. Nerds are rarely portrayed in a positive manner in the media, and I think I know why. Nerds generally suffer from some pretty serious social weaknesses. ...
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