November 2022
Intermediate to advanced
832 pages
21h 3m
German
book
CompTIA A+ - Das umfassende Praxis-Handbuch für IT-Administration, Systemtechnik und Support - Vorbereitung auf die Prüfungen 220-1101 und 220-1102
by Markus Kammermann
Content preview from CompTIA A+ - Das umfassende Praxis-Handbuch für IT-Administration, Systemtechnik und Support - Vorbereitung auf die Prüfungen 220-1101 und 220-1102
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Kapitel 15: Häh? – Kommunikation im Support
CompTIA-Prüfungsziele, die in diesem Kapitel behandelt werden:
Für das Examen 220-1102 |
|
|---|---|
4.1 |
Implementieren Sie in einem gegebenen Szenario Best Practices im Zusammenhang mit der Dokumentation und unterstützen Sie das Informationsmanagement von Systemen |
4.7 |
Verwenden Sie in einem gegebenen Szenario geeignete Kommunikationstechniken und zeigen Sie Professionalität |
Bislang haben Sie sich mehrheitlich mit der Technik im Support befasst. Aber diese Technik kommt ja nicht von alleine zu uns, sondern wird uns von Kunden gebracht, die einen Wunsch oder ein Problem mit sich herumtragen und damit zu uns in den Support kommen.
Was ist Support? Bevor wir uns hier mit diesem Begriff von fachlicher ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.