July 2020
Intermediate to advanced
192 pages
2h 34m
English
book
Coronavirus: Leadership and Recovery: The Insights You Need from Harvard Business Review
by Harvard Business Review, Martin Reeves, Nancy Koehn, Tsedal Neeley, Scott Berinato
Content preview from Coronavirus: Leadership and Recovery: The Insights You Need from Harvard Business Review
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11
ENSURE THAT YOUR CUSTOMER RELATIONSHIPS OUTLAST CORONAVIRUS
by Ted Waldron and James Wetherbe
The Covid-19 pandemic has forced businesses to maintain and build relationships with consumers when their world has been upended. Businesses are now facing tension between generating sales during a period of extreme economic hardship and respecting the threats to life and livelihood that have altered consumer priorities and preferences.
This tension is very real, particularly for newer ventures or smaller businesses that provide discretionary products and may not have the resources to survive long periods of severely diminished cash flow.
The coronavirus has changed even large, more established companies literally overnight. On March 16, Nordstrom’s ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.