Chapter 12

Develop the Process to Cascade the Organization Strategy to the Frontline

If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.

—Martin Luther King, Jr.

In Chapter 10, I shared the first step of the two-step process of cascading the organization strategy. In this chapter, I will talk about the second step of the process for cascading the organization report card to develop performance scorecards for all areas of the organization.

Let’s continue to learn from the example of Hospital Heal. The hospital’s new strategic plan reflected five strategic objectives under each of its four strategic directions. The sheer magnitude of the work required to deploy ...

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