Notes

Chapter 1

1Luftman and Derksen (2014).

2State of the CIO 2014: The Great Schism (2014).

Chapter 2

1Land (1985).

2Alter (2008).

3Boyd and Crawford (2012).

4Gartner (2013).

5Land (1999).

6Deloitte (2013).

7“Microsoft’s Certifications Reinvented for the Cloud” (2012).

8Kwon and Zmud (1987).

9Kwon and Zmud (1987).

10Cooper and Zmud (1990).

11DeLone and McLean (1992).

12Hammer (1990).

13Software Engineering Institute (2012).

14IBM.com (2007).

15IDC (2013).

16TechInsights Report: Cloud Succeeds. Now What? (2003).

Chapter 3

1Suer (2013).

2Ishigaki (2004).

3DeLone and McLean (1992).

4DeLone and McLean (1992).

5Northwest Analytics.com (2012).

6Ballou, Madnick, and Wang (2003).

7InfoSphere QualityStage: IBM.com (2008).

8Rees (2012).

9Chang and ...

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