Creating Personal Presence

Index

accountability, 174–175

advertisements, 110, 112–113, 150, 152

Allen, Woody, 168

analogies, use of, in business communication, 128–129

anger management, 77, 78, 79–82, 83–84

approachability, 145–146

Aristotle, 4, 7, 138

arrogant behavior, avoidance of, 152, 159–160

association, principle of emotional, 149–150

attention: importance of capturing, 109, 110–112

importance of giving, 145

attractiveness, physical, 15–16

Berman, Karen, 128–129

Billings, Josh, 75

body language, 9, 38–43, 55

and gesturing, 33–34, 41–42

and listening, 146–147

negative types of, 47–52, 160

and voice quality, 71–72, 73

and walking with purpose, 31–32

Booher, Dianna, 193–194

“before-and-after” demonstration given by, ix-x

coaching experiences of, 1–3, 69–71, 96, 102 ...