Reading how Crystal Clear works raises two particular questions:
“What are these people concentrating on while they work?”
“Can we get farther into the safety zone?”
This chapter describes seven properties set up by the best teams. Crystal Clear requires the first three. Better teams use the other four properties to get farther into the safety zone. All of the properties aside from Osmotic Communication apply to projects of all sizes.
I only recently awoke to the realization that top consultants trade notes about the properties of a project rather than on the procedures followed. They inquire after the health of the project: Is there a mission statement and a project plan? Do they deliver frequently? ...