The Link to APQC’s OSBC Survey and Metrics
The Standards provide essential qualitative process data to perform assessment, analysis, and improvement efforts on core processes. However it is also important to review quantitative performance metrics for key processes as part of a comprehensive performance improvement effort.
To help achieve this goal, CSCMP chose to align the second edition of the Standards with the APQC Process Classification FrameworkSM (PCF) because it allows companies to access independent, cross-industry performance benchmark metrics. Built around the PCF, the APQC Open Standards Benchmarking CollaborativeSM (OSBC) invites companies to participate in a performance survey that produces widely accepted performance metrics for ...
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