Chapter Eight
Dare to be More than the Boss
Nurture Productive Relationships on the Front Line and Across the Organization
People are people first. They don't care what you know until they know you care.
Martha McGill, COO, Miami Children's Hospital
I once attended a senior executive event at which we were asked, “If you had a young person you cared a great deal about coming to work for our company, what single piece of advice would you give him or her?” Then we were broken into teams, asked to discuss the question, and told to report back to the group on our findings. A dozen teams of ten independently brainstormed the question. We were all surprised when every single team came back with precisely the same piece of advice: build a strong network ...
