Acknowledgments
I would like to thank the many editors, production specialists, and publishing staff at Wiley who contributed their expertise to this project. These include Jajneswar Chhotaray, Sheryl Nelson, and Christine O’Connor. A particular note of gratitude goes to John Sleeva, who served as my primary editor and was a consistent source of direction and support. I would also like to thank James Minatel, who first brought this project into the Wiley portfolio, and Annie Melnick, whose support helped set the foundation for this book.
I spoke with many people while writing this book, and I am deeply grateful for the time these technology leaders and experts devoted to sharing their experience and insight. Their contributions, through case studies, interviews, and expert briefings, added depth and practical relevance to the chapters that follow. My sincere thanks go to Cal Al-Dhubaib, Ronald Brachman, Donna Burbank, Helen Brown-Liburd, PhD, Donald Farmer, Amber Heffner-Cosby, Joanne Heith, PsyD, Ibrahim Itani, Deanne Larson, PhD, Stephen Lee, Evan Levy, Naveed Memon, Ram Kumar Nimmakayala, John O’Brien, Ray Ready, Prashanth Southekal, PhD, Sam Wong, Daniel Ziv, and others who spoke on the condition of anonymity.
My thanks as well to my sister, Adrienne Halper, who reviewed early chapters and offered thoughtful feedback that strengthened the clarity of the writing.
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