Chapter 4. Serviceability and Troubleshooting 93
4.4.6 Debugging network issues
Network issues can seem complex, but generally it is easier to break down the
transaction flow into separate connections. For example, a networking issue
might be easier to troubleshoot after the issue is isolated to the relative front-end,
back-end, or a resource called over the network for a processing policy.
Use the following steps when debugging network issues:
1. The most basic test for network connectivity is to use the Ping Remote tool to
check if the remote host can respond to an ICMP ping.
2. The next basic test for network connectivity is to use the TCP Connection Test
tool to see if a remote host can respond at the host:port level.
Both of the Ping Remote ...