96 DataPower SOA Appliance Service Planning, Implementation, and Best Practices
Was the appliance rebooted to recover? If so, were there any other steps
taken?
Any other recent changes related to DataPower appliances and environment?
Collect the following documentation from the time of the event. This is key to
determining root cause.
Generate an error report. This can be done from the default domain
Troubleshooting panel or from the command line using the co;save error
command. This will generate the error report into the device's temporary:
directory that can be downloaded and sent to IBM Support.
A full device backup is always helpful. If a service request (PMR) is already open
with IBM DataPower support, and you submitted a device bac ...