Chapter 1

1. Flow is the progressive achievement of tasks along the value stream so that a product proceeds from design to launch, order to delivery, and raw materials into the hands of the customer with no stoppages, scrap, or backflows. James P. Womack and Daniel T. Jones, Lean Thinking (New York: Simon & Schuster, 1996), p. 306.

Chapter 4

1. This definition comes from the masters program in Business Operational Excellence at the Ohio State University Fischer College of Business, Columbus, Ohio, 2010–2011.

2. SMED (Single-Minute Exchange of Dies) is a program that teaches us how to reduce setup time on a machine or process.

3. Poka-yoke is mistake-proofing.

4. Traditionally, 5S is a method of workplace organization and stands for Sort, ...

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